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Deactivating payment

There are a number of ways you can deactivate payment on any of your forms.

Revoking PayPal or Stripe access

Enter the build mode for any form connected to your PayPal or Stripe account and click on the “Payment” field or select “Payment Settings” from the green footer.

Click the name of your connected PayPal/Stripe account to make changes, then click “Remove” and confirm that you wish to remove the payment account.

On Stripe: To complete the process, visit your Stripe dashboard. Click on your account name in the top right, then select “Account Settings”. Select “Apps” after entering your credentials. Find the app called “Cognito Forms”, and click the grey circle with a white “X” () to follow the steps to remove Cognito Forms from your Stripe account.

NOTE: Revoking access to your Stripe account will affect ALL Cognito Forms that collect payment via that Stripe account.

Removing a payment account

If you’d like to remove your PayPal or Stripe account from just one of your forms instead of all of them, you can uncheck the box next to your account name in “Payment Accounts”. You can find this by clicking on your PayPal/Stripe account name under “Payment Settings”.

Deactivating a payment field

You can also simply uncheck “Collect Payment for this Field” on any payment field, or delete the field altogether. If you have multiple payment fields on your form, you will need to edit or delete all of them before payment will be removed completely.

Deleting a form

The last option would be to delete the form entirely. From your list of forms, you can click the orange trash can button () to the right of the name of the form you’d like to delete. You can find your list of forms when you first log in to Cognito Forms or by clicking the Cognito Forms logo at the top of your browser window.  Please note that deleted forms are completely gone and the associated form and entries cannot be recovered once deleted.

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